FAQ

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Holiday Hours

Our Quest Support Team will be out of the office on 12/24 and 12/25 to spend time with their families.
We will be back to support your Quest on 12/26

Who Should I contact?

If you know the extension of the person

If you know the extension of the person you are trying to reach, please call our front desk at (562) 272-0180.

Our Customer Support Team

Please call our customer support team should you have a question, comment, or concern at (888) 212 – 0601. You can also email us at support@questnutrition.com or live chat with us! Our hours are from 6 AM – 6 PM PST

Shipping and Delivery

How much is your standard shipping?

Currently our standard shipping for orders $64.99 and below is $9.99.
Any order between $65 and $199 qualifies for free shipping.
Orders to Alaska or Hawaii include an added charge of $8.00

Do you offer free shipping?

Customers automatically qualify for free shipping if their order is between $65 and $199!
Orders to Alaska or Hawaii include an added charge of $8.00

Do you ship to Alaska and/or Hawaii?

Yes! We ship to both Alaska and Hawaii. Please be advised that there is an additional $8 shipping fee to ship to those places.

Do you ship internationally?

Currently, we do not ship internationally on QN.com. However, you can find our products on Amazon, bodybuilding.com, and vitaminshoppe.com which all have international shipping options.

Do you ship to PO Boxes and APO Address?

Yes! We ship to both, PO Boxes, and APO addresses! Please be sure to select “FedEx Smart Post” as your shipping method to ensure that your package arrives at your PO Box.

How do I track my order?

An email will be sent to you automatically once your order is on its way to you. Didn’t get the email? Contact our support team for further assistance.

What’s your return policy?

We offer 100% satisfaction guarantee on our products. If you require a refund or want to swap out one flavor for another, please contact our support team. We’ll find a way to help you out!

International Distributors
Country Website Link
Australia www.questnutrition.com.au
Austria www.margaritella.com
Belgium www.xxlnutrition.com/nl/nld
www.bodyenfitshop.nl
Brazil www.gsnsuplementos.com.br/marcas/quest-nutrition/
Canada www.supplementscanada.com
www.supplementsource.ca
China https://quest.tmall.hk/
Colombia www.questcolombia.com
Dominican Republic www.fortexintl.com
questbarrd
Estonia www.bakernutrition.lv
Finland www.foodie.fi
www.verkkokauppa.com
shop.fitbear.com
France www.toutelanutrition.com
www.nutridiscount.fr
Germany www.muskelmacher-shop.de
www.myfit24.de
www.sportnahrung-engel.de
Great Britain www.cardiffsportsnutrition.co.uk www.proteinpickandmix.co.uk www.dolphinfitness.co.uk
India www.amazon.in
Ireland http://www.hpnutrition.ie
Italy www.vitamincenter.it
Jordan www.firstnutrition.com
Kazakhstan kz.fooddirect.asia/quest-nutrition
Korea www.ople.com
Latvia www.bakernutrition.lv
Lebanon www.firstnutrition.com
Libya www.firstnutrition.com
Lithuania www.bakernutrition.lv
Malaysia my.fooddirect.asia/quest-nutrition
nutritiondepot.com.my
Mexico www.fitnesstown.com.mx
Netherlands xxlnutrition.com/nl/nld
www.bodyenfitshop.nl
New Zealand www.questnutrition.com.au/
Norway www.sportsnutrition.no
Qatar www.sporter.com/brands/snacks-more/quest-nutrition.html
Russia www.questproteinbar.ru
Singapore www.nutritiondepot.com.sg
South Africa www.bolus.co.za/product-category/quest-nutrition/
Sweden www.mmsports.se
Switzerland www.powerfood.ch/de/marken/quest-nutrition/
Thailand www.nutritiondepot.co.th
Tunisia www.firstnutrition.com
United Arab Emirates www.sporter.com/brands/snacks-more/quest-nutrition.htmln
Vietnam www.nutritiondepot.vn

Manage My Account

Subscribe and Save

Log in to your account to add/remove items from your auto delivery, change the frequency of your shipment, or update your billing information.

Can I cancel an order?

If you need to cancel an order, please contact our support team immediately at (888) 212 – 0601.

Making Changes to an Existing Order
How can I update my shipping address?

If you placed an order and need to update the shipping address, please contact our support team at (888) 212 -0601.

Can I add or remove an item from an order I just placed?

No. Once an order has been placed, we cannot add or remove an item. Please call our support team at (888) 212 – 0601 should you have any addition questions regarding making item changes to your order.

Promos and Perks

Subscribe and Save Program

With Subscribe & Save, you will receive a 10% discount off the list price on all eligible products. Standard shipping rates apply on auto-deliveries. There are no commitments, obligations, or fees and you can cancel a subscription at any time.

Newsletter
Unsubscribe

Wish to no longer receive updates? Please use the ‘unsubscribe’ button at the bottom of the most recent Quest email you’ve received. Please contact our support team at support@questnutrition.com should you have any further questions, comments, or concerns.

Quest Protein Shakes

How does the experience of Quest Protein Shakes compare to that of Quest Protein Powders? Are Quest Protein Shakes simply Quest Protein Powder mixed with water and packaged in a bottle?

Quest Protein Shakes are not Quest Protein Powders in liquid form. Although the flavor options between the two product lines are similar (vanilla, chocolate, caramel), you can expect the flavor experience to be different as Quest Protein Shakes were developed separately from Quest Protein Powders.

Are Quest Protein Shakes a good option as a post-workout beverage?

Yes, Quest Protein Shakes are a great option for those looking to consume high quality protein after a workout.

What is the best way to consume Quest Protein Shakes?

Quest Protein Shakes are best served chilled. Please shake well before opening.

For how long is a Quest Protein Shake safe to consume after opening?

"We do not recommend consuming Quest Protein Shakes which have been outside of refrigerated conditions for over 3 hours after the seal has been broken. We do not recommend consuming Quest Protein Shakes which have been stored in refrigerated conditions for over 24 hours after the seal has been broken."

Can Quest Protein Shakes be consumed after their Best By date?

We do not recommend consuming Quest Protein Shakes after their Best By date has passed.

Are Quest Protein Shakes organic?

Quest Protein Shakes are not Certified Organic.

Are Quest Protein Shakes non-GMO?

Yes, all ingredients used in Quest Protein Shakes are non-GMO.

Can Quest Protein Shakes be heated and consumed as a hot beverage?

It is not advised to consume Quest Protein Shakes heated. Furthermore, Quest Protein Shakes cannot be placed directly into a microwave as the bottles are lined with metallized film.

Can Quest Protein Shakes be consumed as a meal replacement?

No, Quest Protein Shakes do not qualify as a meal replacement per FDA guidelines. However, Quest Protein Shakes are a great option for supplementing one's diet with high quality protein.

Can Quest Protein Shakes be frozen and then consumed?

We do not recommend freezing Quest Protein Shakes. While we have not tested what happens to a Quest Protein Shake when frozen, it is likely that freezing will impact flavor profile and mouthfeel.

Is it safe to consume multiple Quest Protein Shakes in a single day?

As protein needs vary from individual to individual, we would advise you to consult your physician before consuming multiple Quest Protein Shakes in a single day. Please visit www.QuestNutrition.com for complete infomation regarding nutrition facts and ingredients.

Is it safe for children to consume Quest Protein Shakes?

Please consult your physician before providing your children with Quest Protein Shakes.

Is it safe for pregnant women to consume Quest Protein Shakes?

Please consult your physician before consuming Quest Protein Shakes.

Can Quest Protein Shakes resist leaking/exploding in airplanes and at high altitude?

Quest Protein Shakes should not leak or explode in airplanes or at high altitude.

What are Sodium Polyphosphate and Trisodium Phosphate?

Sodium polyphosphate and trisodium phosphate are ingredients which aid in the processing and stability of high protein ready-to-drink beverages. The FDA has designated these ingredients as Generally Recognized as Safe.

What is Gellan Gum?

Gellan gum is a naturally occuring food ingredient which aids in providing the proper thickness and mouthfeel to a beverage.

Why is Sucralose used as a sweetener in Quest Protein Shakes instead of something more natural like Stevia Extract?

In the effort to make Quest Protein Shakes taste like a real milkshake, we found that Sucralose provides the best overall flavor profile and experience when compared to other sweeteners.

Why is dairy protein used instead of plant proteins like soy, pea, or rice?

In the effort to make Quest Protein Shakes taste like a real milkshake, we found that dairy proteins provide the best overall flavor profile with high protein quality when compared to other protein sources.

Why is Milk Protein Concentrate used instead of "isolate" proteins like Whey Protein Isolate or Milk Protein Isolate?

In a shelf-stable beverage application, we found that Milk Protein Concentrate offered the best taste profile while keeping the same protein quality.

I noticed that Quest Protein Shakes are advertised as "naturally flavored." Isn't this inaccurate because Quest Protein Shakes also contain sucralose?

The sucralose included in Quest Protein Shakes serves to sweeten the product, while the individual flavor profile comes from natural flavors.

Are Quest Protein Shakes keto friendly?

Our goal is to keep net carbs down, and while Quest Protein Shakes do have low net carbs, they are packed with protein. We advise you take that into consideration while fitting these into your personal keto diet.