FAQ

If you know the extension of the person you are trying to reach, please call our front desk at (562) 272-0180.

Please call our customer support team should you have a question, comment, or concern at (888) 212 – 0601. You can also email us at support@questnutrition.com or live chat with us! Our hours are from 6 AM – 6 PM PST

Currently our standard shipping for orders $64.99 and below is $9.99.
Any order between $65 and $199 qualifies for free shipping.
Orders to Alaska or Hawaii include an added charge of $8.00

Customers automatically qualify for free shipping if their order is between $65 and $199!
Orders to Alaska or Hawaii include an added charge of $8.00

Yes! We ship to both Alaska and Hawaii. Please be advised that there is an additional $8 shipping fee to ship to those places.

Currently, we do not ship internationally on QN.com. However, you can find our products on Amazon, bodybuilding.com, and vitaminshoppe.com which all have international shipping options.

Yes! We ship to both, PO Boxes, and APO addresses! Please be sure to select “FedEx Smart Post” as your shipping method to ensure that your package arrives at your PO Box.

An email will be sent to you automatically once your order is on its way to you. Didn’t get the email? Contact our support team for further assistance.

We offer 100% satisfaction guarantee on our products. If you require a refund or want to swap out one flavor for another, please contact our support team. We’ll find a way to help you out!

Log in to your account to add/remove items from your auto delivery, change the frequency of your shipment, or update your billing information.

If you need to cancel an order, please contact our support team immediately at (888) 212 – 0601.

With Subscribe & Save, you will receive a 10% discount off the list price on all eligible products. Standard shipping rates apply on auto-deliveries. There are no commitments, obligations, or fees and you can cancel a subscription at any time.

Quest Protein Shakes are not Quest Protein Powders in liquid form. Although the flavor options between the two product lines are similar (vanilla, chocolate, caramel), you can expect the flavor experience to be different as Quest Protein Shakes were developed separately from Quest Protein Powders.

Yes, Quest Protein Shakes are a great option for those looking to consume high quality protein after a workout.

Quest Protein Shakes are best served chilled. Please shake well before opening.

"We do not recommend consuming Quest Protein Shakes which have been outside of refrigerated conditions for over 3 hours after the seal has been broken. We do not recommend consuming Quest Protein Shakes which have been stored in refrigerated conditions for over 24 hours after the seal has been broken."

We do not recommend consuming Quest Protein Shakes after their Best By date has passed.

Quest Protein Shakes are not Certified Organic.

Yes, all ingredients used in Quest Protein Shakes are non-GMO.

It is not advised to consume Quest Protein Shakes heated. Furthermore, Quest Protein Shakes cannot be placed directly into a microwave as the bottles are lined with metallized film.

No, Quest Protein Shakes do not qualify as a meal replacement per FDA guidelines. However, Quest Protein Shakes are a great option for supplementing one's diet with high quality protein.

We do not recommend freezing Quest Protein Shakes. While we have not tested what happens to a Quest Protein Shake when frozen, it is likely that freezing will impact flavor profile and mouthfeel.

As protein needs vary from individual to individual, we would advise you to consult your physician before consuming multiple Quest Protein Shakes in a single day. Please visit www.QuestNutrition.com for complete infomation regarding nutrition facts and ingredients.

Please consult your physician before providing your children with Quest Protein Shakes.

Please consult your physician before consuming Quest Protein Shakes.

Quest Protein Shakes should not leak or explode in airplanes or at high altitude.

Sodium polyphosphate and trisodium phosphate are ingredients which aid in the processing and stability of high protein ready-to-drink beverages. The FDA has designated these ingredients as Generally Recognized as Safe.

Gellan gum is a naturally occuring food ingredient which aids in providing the proper thickness and mouthfeel to a beverage.

In the effort to make Quest Protein Shakes taste like a real milkshake, we found that Sucralose provides the best overall flavor profile and experience when compared to other sweeteners.

In the effort to make Quest Protein Shakes taste like a real milkshake, we found that dairy proteins provide the best overall flavor profile with high protein quality when compared to other protein sources.

In a shelf-stable beverage application, we found that Milk Protein Concentrate offered the best taste profile while keeping the same protein quality.

The sucralose included in Quest Protein Shakes serves to sweeten the product, while the individual flavor profile comes from natural flavors.

Our goal is to keep net carbs down, and while Quest Protein Shakes do have low net carbs, they are packed with protein. We advise you take that into consideration while fitting these into your personal keto diet.